Why Automate IT Service Management?
Begin with a process you already know is challenging like New User Onboarding, Office 365 Management or VM Provisioning,
or undertake an IT Process Automation Assessment and find out where automation would directly benefit your business.
Save up to 30% in IT Operational Costs
Companies who have implemented automation have made 30% savings in IT operational costs by eliminating waste, removing redundant systems and ceasing the requirement for overtime working or outsourcing delivery
Delegate tasks that would often be too complex or would require high level access to complete, to Level 1 resources, as automation does all the hard work
Automation frees up skilled resources to react to new requirements and technologies and automation can simplify to deployment and adoption of new technology, as not everyone needs to become an expert in its use
Automation follows the same process every time, so inevitable human errors are removed from task fulfilment
Automation drives swifter more efficient processes. Typically tasks that would normally involve multiple teams and process delays, sometimes taking weeks, can be delivered in minutes using automation
The Need To Automate
Servers, networks and storage devices are growing exponentially and can no longer be managed manually due to the lack of process control and auditability
Today, management costs are 2-3x the cost of infrastructure, with 80% of the IT budget is consumed by maintaining existing systems, leaving little for new initiatives and innovation
Reports project a 45% shortage of data center staff, which means insufficient labor for manual management
The leading IT analysts also report that 80% of all system outages are due to manual change, which impacts SLAs
Physical Infrastructure provision reduced from weeks to days
VM provisioning (also known as virtual machine provisioning) is reduced from days to minutes
Runbook Suite powered by Azure Automation
Fully configured Azure Automation runbooks and integrations to address over 70 common use cases to automate mundane and repetitive IT tasks, reducing the risk of human error and resource costs within your IT infrastructure.
Automation With System Center Orchestrator
Our range of products within Microsoft System Center Orchestrator includes 35 Integration Packs, fully configured solution packs and an easy to configure Automation Portal to trigger self-service automation.