SELF-SERVICE PORTAL DESIGNED FOR AUTOMATION

The key to achieving any large scale Operational savings is to be able to automatically fulfil Service Requests from your end users.

The first step in that journey is to be able to provide to your end users a Self-Service Catalogue of Offerings that they can request from IT. Up until recently the acknowledged approach to this need is to leverage the Service Catalogue capability of the corporate Service Desk but companies are increasingly looking for a Self-Service Catalogue capability which is dedicated to the needs of achieving IT automation, in which they can capture their Customer’s requests and then use the automation platform to integrate those requests back into the corporate Service Desk solution.

The Kelverion Automation Portal is a light weight web application which provides a Self Service Portal dedicated to automating IT service requests.

Self Service Automation Portal
Self-Service Offering

The Automation Portal is an easy to implement self-service front end for your automation solutions. It offers a versatile interface without the lengthy list of prerequisites required by many other self-service portals available today.

The Automation Portal ethos is to “keep things simple and flexible”. The portal has been designed to complement existing Automation platforms. The Automation Portal has been designed with System Center Orchestrator and Azure Automation in mind, however it equally complements any automation platform or scripting language that can read and write to the Automation Portal database.

Integration with the automation tools takes place via direct interaction between automation tool and the Automation Portal database, so no complex APIs to integrate with.

The Automation Portal is simple and fast to implement, but even more importantly it’s easy for your end users to navigate. By adding a simple web interface to your runbooks you can allow users to easily interact with your automated offerings.

BENEFITS

  • Rapid, lightweight deployment.

  • Fast click and pick offering creation.

  • Rights-based user access.

  • Simple integration with automation.

  • Status updates throughout the automation process.

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