Integration Pack for Atlassian Jira
The Kelverion Integration Pack for Atlassian Jira is a compliant integration for Microsoft System Center Orchestrator. It provides pre-defined, reusable automation activities that enable Orchestrator runbooks to interact directly with Jira issue tracking processes, including monitoring, creating, updating and transitioning Jira issues.
Atlassian Jira is a leading work management and issue tracking platform used by software, IT, DevOps and business teams to plan, assign, track and report on work. Jira helps teams manage everything from agile software development and bug tracking to service requests, incidents, changes and operational tasks, giving teams a shared place to capture work, monitor progress and collaborate across departments.
For organisations that rely on System Center Orchestrator to coordinate IT processes, the Integration Pack extends runbook automation into Jira without requiring custom scripting for every interaction. This helps operations teams connect service desk, monitoring, application support and development workflows into a single automated process.
For organisations that rely on System Center Orchestrator to coordinate IT processes, the Integration Pack extends runbook automation into Jira without requiring custom scripting for every interaction. This helps operations teams connect service desk, monitoring, application support and development workflows into a single automated process.
Typical Automation Scenarios
- Automated Application Fault Reporting
When event management or monitoring tools detect an application fault, Orchestrator can automatically create a Jira issue for the development team - Service Desk to Development Synchronisation
Convert application-related service desk tickets into Jira issues and keep the service desk updated as development work progresses - Incident and Bug Lifecycle Automation
Create, update and transition Jira issues as incidents move through investigation, remediation and closure - Operational Handoffs
Automatically route issues between IT operations, support teams and development teams based on severity, service, application or business impact - Runbook-Driven Reporting
Capture Jira issue status and progress as part of automated operational reporting and service management processes
Benefits at a Glance
- Faster Automation Delivery
Use ready-built Orchestrator activities instead of building and maintaining bespoke Jira API scripts - Improved Visibility
Keep Jira issues aligned with service desk records, monitoring alerts and operational workflows - Reduced Manual Effort
Automatically raise, update and progress Jira issues as part of end-to-end IT runbooks - Consistent Processes
Standardise how incidents, defects and development requests are handed off between IT operations and development teams - Reusable Runbook Components
Build automation once and reuse Jira activities across multiple processes and teams - Supported Integration
Extend Orchestrator with a purpose-built Kelverion Integration Pack designed for enterprise automation scenarios
Key Capabilities
- Monitor Jira issues from Orchestrator runbooks
- Create new Jira issues automatically from operational events, service desk records or runbook triggers
- Update Jira issue fields with information from other systems
- Transition Jira issues through workflow stages as part of an automated process
- Support issue tracking automation for Jira environments, including Jira Cloud and supported Jira Server versions
- Integrate Jira processes with wider Orchestrator automation across service management, monitoring and enterprise IT systems
Integration Activities
| Activity Name | Description |
|---|---|
| Add-Comment | Add a comment to an issue |
| Add-Watcher | Add a watcher to an issue |
| Add-WorkLog | Add a work log to an issue |
| Create-Issue | Create an issue |
| Create-Issue(Custom) | Create an issue |
| Delete-Attachment | Delete an attachment |
| Delete-Comment | Delete a comment on an issue |
| Delete-Issue | Delete an issue |
| Delete-Watcher | Delte a watcher on an issue |
| Delete-WorkLog | Delete a work log to an issue |
| Download-Attachment | Download an attachment |
| Get-Attachment | Get attachment data on an issue |
| Get-Comment | Get comment on an issue |
| Get-Issue | Get a list of issues |
| Get-TransitionActivity | Get transitions on a issue |
| Get-User | Get assignanle user on a project |
| Get-Watcher | Get the current watchers on an issue |
| Get-WorkLog | Get comments on an issue |
| Monitor-Issue | Monitor issues |
| Transition-Issue | Perform a transition on an issue |
| Update-Comment | Update a comment on an issue |
| Update-WorkLog | Update a work log on an issue |
| Upload-Attachment | Upload an attachment to an issue |
| Update-Issue | Update an issue |
| Update-Issue(Custom) | Update an issue |