New User Onboarding Solution for System Center Orchestrator
Automate the setup of new starters across core IT systems with a ready-to-deploy onboarding solution for Microsoft System Center Orchestrator.
Out of the box, the solution supports key onboarding steps including creating an Active Directory user, setting up an email account, populating Active Directory fields such as employee ID, adding group membership, applying Send As rights, setting up virtual desktop services, configuring remote access and setting employee start and end times. The framework can be extended so organisations can add their own steps and customise the default runbooks to match their specific onboarding process.
The Challenge: Manual User Onboarding Delays Productivity and Increases Risk
New user onboarding should be a straightforward process, but in many organisations it still depends on manual tickets, hand-offs and repeated checks between HR, IT, service desk and infrastructure teams. The result is a slow and inconsistent experience for new employees and contractors, with avoidable delays before they receive the accounts, access and desktop services they need
- New starters may wait days or weeks for email, application access, files, folders, SharePoint sites, remote access or time-entry systems
- Service desk teams spend time repeating predictable account setup tasks instead of focusing on higher-value support work
- Manual onboarding can lead to inconsistent group membership, incomplete user attributes or missed access requirements
- Delayed provisioning creates lost productivity for the employee, their manager and support teams
- Workarounds, such as over-permissioning users to avoid delays, can introduce security and compliance risks
Typical Automation Scenarios
- Create a new Active Directory user record from an approved onboarding request
- Set required user attributes such as employee ID, department, location, manager and start date
- Create and configure the new starter’s email account
- Add users to the correct Active Directory groups based on role, department or location
- Apply mailbox permissions or Send As rights where required
- Provision virtual desktop access for office, remote or hybrid workers
- Configure remote access so users can connect securely to corporate resources
- Schedule access activation and end times for employees, contractors or temporary staff
- Extend the process with additional service desk, HR, application, collaboration or security tasks
Benefits at a Glance
- Improve Day-One Productivity
Provision accounts, email and access ahead of the employee start date so new starters can begin work faster - Reduce Service Desk Workload
Automate repetitive onboarding tasks and reduce the number of manual tickets passed between teams - Increase Consistency
Execute the same approved process every time, reducing missed steps and configuration drift - Strengthen Security
Apply role-based access and avoid risky workarounds caused by delays in manual provisioning - Extend Existing Investments
Use System Center Orchestrator and existing enterprise systems rather than introducing another standalone onboarding platform - Improve Auditability
Runbooks provide a clearer record of what was requested, what was created and which access was applied - Adapt to Local Processes
Customise and extend the supplied runbooks so onboarding reflects your organisation’s users, systems, policies and approval model - Accelerate Automation Value
Start with a ready-made framework instead of designing the entire onboarding process from scratch
Key Capabilities
- Ready-Built Orchestrator Runbooks
Automate common new starter setup actions using a structured runbook framework - Active Directory Provisioning
Create user accounts, populate attributes and apply group membership as part of the onboarding workflow - Email Account Setup
Automate mailbox creation and related messaging permissions - Access Rights Automation
Apply required access consistently based on the onboarding request and defined business rules - Virtual Desktop and Remote Access Setup
Prepare desktop and remote working services as part of the same joined-up process - Configurable Workflow Foundation
Extend or adapt the supplied runbooks to automate additional systems and organisation-specific steps - Integration-Ready Design
Use Kelverion’s broader System Center Orchestrator integration capability to connect onboarding with service desk, directory, cloud, application and infrastructure platforms - Repeatable, Controlled Execution
Reduce reliance on individual administrator knowledge and ensure onboarding follows the approved process
Why Kelverion?
Kelverion specialises in Microsoft automation and helps organisations extend and enhance System Center Orchestrator with integration packs, production-ready runbook solutions and implementation expertise. Kelverion solutions are designed to work with existing IT systems and service desk processes, helping customers automate cross-functional IT operations without unnecessary platform replacement.
With experience delivering automation solutions for many customers, Kelverion provides both the software framework and practical consultancy needed to configure onboarding runbooks around real organisational processes. That combination helps customers move quickly from manual onboarding tasks to reliable, governed automation.
Ready to make new starter onboarding faster, more consistent and more secure? Speak to Kelverion about the New User Onboarding Solution for System Center Orchestrator and discover how quickly your team can automate the setup of users across Active Directory, email, access rights, virtual desktop and remote access services.