Integration Pack for Microsoft Dynamics 365

The Integration Pack supports;

• Microsoft Dynamics 365 Online Subscription –
  Version 1612 (8.2.2.1510) or (9.0.2.54)
• Microsoft Dynamics 2016 On-premises Server
  (8.2.2.0112)

The Integration Pack delivers a range of re-usable objects to automate IT-Functions such as:

Synchronization of 365 related information

Customer related data usually resides on various systems within an organization, including the 365
system. Keeping this information up date across all platforms allows 365 agents to deliver quality customer service.

Direct Customer Interactions

Forwarding customer request directly to backend systems, accompanied by near real time status
feedbacks, accelerate business processes and increase customer satisfaction.

Automation of Service Management

A Microsoft Dynamics integrated Service Management Solution like Provance Service Management directly drives existing, automated business and DevOps processes.