Self Service Software Provisioning Solution for System Center Orchestrator

Automate software requests, approvals, installation and removal with a ready-to-deploy self-service runbook solution for Microsoft System Center Orchestrator, SCCM and the Kelverion Automation Portal.

The Self Service Software Provisioning Solution is a packaged automation solution for Microsoft System Center Orchestrator that enables users or approved service desk agents to request software installation or removal through a self-service portal. The request is then fulfilled automatically using Orchestrator runbooks integrated with Active Directory and SCCM.

The solution uses a software catalogue to present available titles, captures validated request information, updates the appropriate Active Directory membership, triggers SCCM to refresh deployment targeting, and completes the request workflow once the deployment process has been initiated. It can be delivered through the Kelverion Automation Portal or extended to work with a third-party service catalogue or change request system such as BMC Helix ITSM, Atlassian Jira or ServiceNow.

The Challenge: Manual Software Provisioning Is Slow, Costly and Inconsistent

In many organisations, requesting new software still means raising a helpdesk call, waiting for the request to be reviewed, relying on an IT resource to identify the right entitlement or deployment group, and then waiting for the software deployment cycle to run. Even a straightforward request can take a full day or more before the user receives the application they need

• Users wait too long for standard software, reducing productivity and increasing pressure on the service desk
• Service desk and desktop teams spend time processing repeatable requests that could be automated
• Semi-scripted processes depend on specialist knowledge and can be difficult to govern, track or report on
• Organisations often preload machines with unnecessary applications, increasing licence exposure and software management overhead
• Manual entitlement and group membership changes create inconsistency, audit gaps and avoidable operational risk
• Existing service catalogue tools may be too complex, slow to configure or insufficiently focused on automation fulfilment

Typical Automation Scenarios

• Allow an approved user to request installation of a software title for themselves, another user or a machine
• Automatically add a user or device to the appropriate Active Directory group that controls SCCM collection membership
• Refresh SCCM so new group membership is recognised and deployment targeting can begin
• Allow users or service desk agents to request removal of software that is no longer required
• Create, update or remove software catalogue entries through a controlled portal process
• Host the software catalogue in the Kelverion Automation Portal while driving change approval through an existing service desk
• Use an existing service catalogue or change request tool to initiate automated Orchestrator fulfilment
• Standardise provisioning for common productivity, engineering, security or business application requests

Benefits at a Glance

• Accelerate Software Fulfilment
  Replace manual request handling with automated Orchestrator runbooks that initiate deployment faster
• Reduce Service Desk Workload
  Remove repetitive software installation and removal tasks from IT staff and allow users to request approved titles through self-service
• Lower Unnecessary Licensing Costs
  Avoid preloading every machine with applications users may never use, and provision software when it is actually required
• Improve Governance and Consistency
  Standardise request capture, catalogue entries, entitlement changes and completion updates through repeatable automation
• Protect Existing Microsoft Investments
  Extend the value of System Center Orchestrator, SCCM and Active Directory rather than replacing them
• Support Existing ITSM Processes
  Use the Kelverion Automation Portal or connect to service desk and change management systems already embedded in the organisation
• Improve User Experience
  Give users a clear, simple route to request installation or removal of approved software titles
• Increase Auditability
  Keep a clearer record of who requested software, which catalogue item was selected and how the fulfilment process was completed

Key Capabilities

• Self-Service Software Requests
  Users can request installation or removal of approved software titles through a portal-led experience
• Software Catalogue Management
  Create and delete entries in the catalogue of available software titles
• Orchestrator-Driven Fulfilment
  Use System Center Orchestrator runbooks to automate the end-to-end request process
• SCCM Integration
  Trigger SCCM-related deployment actions by updating the Active Directory groups that drive collection membership
• Active Directory Group Automation
  Add users or machines to the correct groups as part of the fulfilment workflow
• Kelverion Automation Portal Option
  Provide a lightweight web portal for organisations that need an automation-focused self-service interface
• Third-Party Service Catalogue Integration
  Extend the solution to work with established ITSM and change request systems
• Implementation Support Available
  Kelverion can lead installation and configuration while customer subject matter experts provide SCCM and Active Directory environment knowledge

Why Kelverion?

Kelverion specialises in Microsoft automation and helps organisations extend the value of System Center Orchestrator, Azure Automation, Power Automate, Logic Apps and PowerShell. With more than 15 years of automation experience, a broad library of System Center Orchestrator integration packs and production-ready runbook solutions, Kelverion helps customers automate cross-functional IT operations without forcing a wholesale replacement of existing service desk, monitoring, deployment or management tools.

For software provisioning projects, Kelverion can provide a led installation and configuration service, helping deploy the solution, configure the Kelverion Automation Portal, connect Orchestrator with SCCM and Active Directory, and align the automation with the customer’s existing catalogue, deployment and change processes.

Ready to reduce manual software request handling and give users a faster, governed way to access the applications they need? Speak to Kelverion about the Self Service Software Provisioning Solution for System Center Orchestrator and discover how quickly your team can move from manual or semi-scripted fulfilment to automated software provisioning.