Automation Solution for Self Service Software Provisioning

Requesting the installation of new software and the fulfilment of that request in an enterprise setting is a time consuming, labour intensive and slow process. It typically involves logging a call with a helpdesk to raise a request, the request is then allocated to an IT resource who can identify the correct groups to apply to the user’s machine and then waiting for the software deployment technology to push out the software on it’s next deployment cycle. In many companies it can days or weeks to get new software. With companies looking for Automation to improve software delivery and minimise licence spend, along with self-service facilities to reduce the workload on the software support teams, we have built the Self Service Software Provisioning Solution. The solution leverages the Microsoft System Center Configuration Manager (Microsoft Endpoint Manager) which is then wrapped with a Self-Service Portal and automation. This minimises the administrative overhead and Users can submit requests to install or remove software; the automation platform then executes all of the IT actions required, automatically, in minutes.