Ivanti Service Manager Integration Pack for System Center Orchestrator
Automate service management faster with Kelverion’s Integration Pack for Ivanti Service Manager. Connect Microsoft System Center Orchestrator directly to Ivanti Service Manager and build reliable runbooks that create, monitor, update and manage core ITSM records without manual hand-offs or custom scripting.
Ivanti Service Manager, now commonly aligned with Ivanti Neurons for ITSM, is an enterprise service management platform designed to help IT teams manage incidents, service requests, changes, configuration items, assets, knowledge and service delivery workflows from a central ITSM environment. It supports structured, ITIL-aligned service processes while helping organisations improve response times, reduce downtime, increase visibility and deliver better employee experiences.
For service desk and operations teams, Ivanti Service Manager provides the control needed to capture demand, prioritise work, coordinate approvals, track progress and maintain a reliable record of service activity. Its automation, workflow, and service management capabilities make it well-suited to organisations that need more than a basic help desk and want to connect ITSM with wider operational processes.
For service desk and operations teams, Ivanti Service Manager provides the control needed to capture demand, prioritise work, coordinate approvals, track progress and maintain a reliable record of service activity. Its automation, workflow, and service management capabilities make it well-suited to organisations that need more than a basic help desk and want to connect ITSM with wider operational processes.
Typical Automation Scenarios
- Incident Creation and Enrichment
Create incidents automatically from monitoring alerts, infrastructure events or custom sources, then enrich them with diagnostic information - Automated Incident Remediation
Monitor for new or changed incidents and launch Orchestrator runbooks to perform checks, corrective actions or escalation workflows - Service Request Fulfilment
Use approved requests to trigger automated fulfilment, such as user administration, application access, mailbox tasks or infrastructure provisioning - Change Automation
Initiate approved changes, update change records and record implementation outcomes as part of controlled operational processes - CMDB and Configuration Item Updates
Transform and populate data into Ivanti Service Manager to keep configuration information aligned with operational systems - Status Tracking and Reporting
Update Ivanti records with runbook progress, completion status, errors and remediation notes to improve operational transparency
Benefits at a Glance
- Protect Existing Orchestrator Investment:
Continue using proven runbooks while adding reliable integration with Ivanti Service Manager - Reduce Manual Service Desk Effort:
Automatically create, update, retrieve and manage ITSM records as part of operational workflows - Improve Process Consistency:
Standardise how incidents, requests, changes and configuration items are handled across automated processes - Accelerate Response and Resolution:
Trigger diagnostics, remediation and fulfilment activities when service objects are created or changed - Increase Visibility and Auditability:
Keep Ivanti Service Manager updated with automation outcomes, status changes and supporting data - Connect ITSM with Enterprise Tools:
Link service management with monitoring platforms, infrastructure systems, cloud services and custom sources through Orchestrator runbooks
Key Capabilities
- Reusable Orchestrator activities for Ivanti Service Manager automation
- Create, update, get and delete Ivanti Service Manager objects
- Interact with incidents, requests, changes and configuration items
- Monitor for new or changed service objects to trigger automated workflows
- Integrate service desk processes with enterprise management tools and custom sources
- Support configuration management processes by transforming and populating CMDB data
- Enable end-to-end automation across service desk, operations and infrastructure processes
Integration Activities
| Activity Name | Description |
|---|---|
| Create-BusinessObject | Create and initialise a new business object |
| Create-Relationship | Create a relationsip between two business objects |
| Delete-BusinessObject | Delete a business object |
| Delete-Relationship | Delete a relationship between two business objects |
| Download-Attachment | Download an attachment |
| Get-BusinessObjects | Retrieve business object infomation |
| Get-Relationship | Retrive infomation about a business object's relationships |
| Monitor-BusinessObject | Monitor new and/or updated business objects |
| Update-BusinessObject | Update one or more fields in an existing business object |
| Upload-Attachment | Upload an attachment and associate it with an existing business object |