OAuth Email Integration Pack for System Center Orchestrator

Bring secure, modern email automation into your Orchestrator runbooks with Kelverion.

With the Integration Pack, Orchestrator runbooks can monitor incoming messages, retrieve and filter email lists, download message bodies and attachments, send outbound messages, move or delete emails, empty mailboxes, and retrieve mailbox information. This gives automation teams a practical way to use email as a trigger, notification channel and data source inside Orchestrator workflows.

Typical Automation Scenarios

• Email-Triggered Service Desk Automation 
  Monitor a mailbox for new requests, extract key information and initiate a runbook to create or update service desk records
• Incident and Event Handling
  Receive alerts by email, parse the message content, and route the information into event management, monitoring or ticketing systems
• Automated Notifications and Confirmations 
  Send structured email updates when a runbook starts, completes, fails or requires additional information
• Mailbox Triage and Processing 
  Filter messages, retrieve attachments, move processed emails to archive folders and delete unwanted or completed items
• Data Capture from Inbound Email 
  Use message body text and attachments as input for downstream runbooks, including service requests, approvals, reporting or remediation tasks
• Hybrid and Non-Exchange Workflows 
  Include Microsoft 365 OAuth, IMAP and SMTP email streams in Orchestrator processes where native Exchange-only support is not enough

Benefits at a Glance

• Modern Microsoft 365 Email Support 
  Use OAuth 2.0-enabled Microsoft 365 Exchange Online email communication in Orchestrator runbooks
• Broader Email Platform Coverage 
  Connect Orchestrator to IMAP and SMTP services, supporting organisations that do not rely solely on on-premises Microsoft Exchange
• Faster Runbook Development 
  Use reusable, forms-driven activities instead of building and maintaining custom email scripts
• Improved Service Desk Efficiency 
  Automate email-based intake, routing, responses and updates to reduce manual operator effort
• Better Data Quality 
  Capture email content and attachments directly into automated workflows, reducing rekeying and manual copy-and-paste errors
• Operational Consistency 
  Standardise how email is monitored, processed, archived, moved and deleted across automated processes
• Extended Orchestrator Value 
  Add secure cloud email capability to existing System Center Orchestrator deployments and keep established runbook investments productive

Key Capabilities

• Listen for incoming email messages and publish received data to the Orchestrator databus
• Retrieve and filter messages in a mailbox before processing them with other activities
• Download email content, including the message body and attachments
• Send outbound email messages from Orchestrator runbooks
• Move messages between mailbox folders as part of a controlled workflow
• Delete one or more messages after processing
• Permanently remove messages from a mailbox where appropriate
• Retrieve available mailbox names from an IMAP system
• Retrieve mailbox statistics such as name, size and message count

Integration Activities