Integration Pack for ServiceNow

Description and Features
Watch an Introduction

The Integration Pack for ServiceNow is compliant with Microsoft System Center Orchestrator.

ServiceNow provides two integration APIs a SOAP and a REST API. We have two versions of the
ServiceNow Integration Pack available; a SOAP and a REST API variant.

Both variants will continue to be supported and upgraded going forward as new versions of ServiceNow are released.


The Integration Pack variants are two standalone products and as such you use only one or other variant in your Runbooks, migration from SOAP to REST will require a rewrite of any existing Runbooks.

The IPs enable users to create, update, get and delete records in ServiceNow. They deliver a range of reusable activities to automate IT Functions such as:

Service Desk

Create service records from a wide range of enterprise management tools or custom sources.

Monitor Service Records

Monitor for new or changed service records to automate the diagnostic/remediation process.

Configuration Management

Initiate automated changes and transform and populate data into the ServiceNow CMDB.

ServiceNow SOAP Activities

ServiceNow REST Activities


Watch a demonstration of the Integration Pack for ServiceNow below:

The full library of product videos can be found here: