Automate BMC Helix ITSM with Kelverion, Azure Automation and Runbook Studio
The Kelverion Integration Module for BMC Helix ITSM extends Azure Automation and Kelverion Runbook Studio with smart, ready-built integration activities for automating BMC Helix ITSM processes.
BMC Helix ITSM is a comprehensive IT service management solution for organisations that need structured, scalable and intelligent service delivery. It helps service desk, operations, change, asset and support teams manage the full IT service lifecycle from a centralised platform, with capabilities for incident management, problem management, change management, service request management, knowledge management and asset management.
For large and complex IT environments, BMC Helix ITSM provides the process framework and service context needed to improve response times, reduce operational risk and support service excellence. Its modern service management approach combines ITIL best practice alignment with automation, AI-assisted workflows, knowledge capture and integration across service and operations management.
Typical Automation Scenarios
- Event to Incident Automation
Create or update BMC Helix ITSM incident records when monitoring tools detect service issues - Automated Ticket Enrichment
Add diagnostic results, remediation actions, attachments or status updates to existing ITSM records - Request Fulfilment
Trigger Azure Automation runbooks from approved service requests to provision users, reset services, update access or execute standard IT tasks - Change Automation
Coordinate infrastructure changes with BMC Helix ITSM change records, approvals and implementation status updates - Remediation Workflows
Automatically run corrective actions and update incident work notes with the outcome - Cross-Platform Orchestration
Connect BMC Helix ITSM with cloud, on-premises and third-party systems through Azure Automation and Runbook Studio
Benefits at a Glance
- Accelerate Runbook Creation
- Reduce Complexity
Let the Integration Module discover applications, forms, fields and values from the target BMC Helix ITSM environment - Improve Accuracy
Help prevent common configuration errors by exposing mandatory fields, controlling read-only fields and presenting value browsers where appropriate - Empower More Team Members
Enable both coders and non-coders to contribute to IT process automation through Runbook Studio’s graphical authoring experience - Standardise ITSM Automation
Create repeatable automation patterns for incidents, requests, changes and operational tasks across Azure Automation - Support Customised Environments
Work with the way BMC Helix ITSM is configured in your organisation, rather than relying on generic, hard-coded assumptions - Connect Service Management With Operations
Automate the flow between alerts, infrastructure actions, remediation steps and BMC Helix ITSM records
Build BMC Helix ITSM automations using ready-built, forms-driven activities rather than hand-coding every API interaction
Key Capabilities
- Ready-built activities for interacting with BMC Helix ITSM from Azure Automation and Kelverion Runbook Studio
- Smart Connections for reusable links to one or more BMC Helix ITSM instances
- Smart Discovery of applications, forms, fields, filters and values from the connected BMC Helix ITSM environment
- Forms-driven configuration that reduces the need to write or understand PowerShell code
- Support for common record operations such as getting, creating, updating and removing BMC Helix ITSM entries
- Attachment handling for adding or retrieving supporting information linked to service management records
- Field mapping to simplify inputs, filters and published data for downstream runbook activities
- Designed for use with Azure Automation and Kelverion Runbook Studio to support low-code IT process automation
Integration Activities
| Activity Name | Description |
|---|---|
| Get-HelixItsmEntry | Retrieves entries from a Helix ITSM form |
| Get-HelixItsmEntryAttachment | Downloads the binary content from an attachment field |
| New-HelixItsmEntry | Create entries in a Helix ITSM form |
| Remove-HelixItsmEntry | Remove entries Helix ITSM form |
| Set-HelixItsmEntry | Update entries in a Helix ITSM form |
| Set-HelixItsmEntryAttachment | Uploads binary content to an attachment field |