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Kelverion Microsoft 365 Management Solution

Automate Microsoft 365 administration in Azure Automation with secure self-service, consistent runbooks and a faster way to manage users, licences, groups, mailboxes and Teams.

Microsoft 365 removes the burden of operating Exchange, SharePoint and Teams infrastructure, but everyday administration can still consume valuable IT time. Creating users, assigning licences, updating groups, managing Teams access, disabling accounts and restoring users often requires senior administrators, repeated manual steps and careful security control.

Kelverion Microsoft 365 Management Solution gives IT teams a ready-to-deploy automation framework for Microsoft 365 administration. Built for Azure Automation and authored with Kelverion Runbook Studio, it enables approved users to submit requests through a self-service portal while Azure Automation executes the work in a consistent, logged and controlled way.

The Challenge: Manual Microsoft 365 Management Slows IT Down

Many Microsoft 365 management processes are still handled manually or through partially scripted tasks. Even simple requests can take longer than expected when administrators must navigate changing admin centre screens, wait for pages to load, validate options, perform repeat steps and document the outcome.

  • High-value IT staff spend too much time on routine administration instead of strategic projects
  • Service desk and frontline support teams become bottlenecks for common user, licence and access requests
  • Manual fulfilment increases the risk of inconsistent execution, missed steps and configuration errors
  • Security teams must balance convenience with the risk of giving too many people direct Microsoft 365 administrative privileges
  • Partially scripted processes can be hard to maintain, extend, audit and hand over across teams
  • Approval and change management processes can sit outside the actual fulfilment workflow, creating delays and governance gaps

Typical Automation Scenarios

The solution supports common Microsoft 365 administration processes across user lifecycle management, licence management, Teams and group management, mailbox administration and compliance-related actions:

  • Create, enable, disable, delete and restore Microsoft 365 users
  • Assign, remove and modify Microsoft 365 licences and services
  • Add users to groups and remove users from groups
  • Create Microsoft 365 groups and distribution groups
  • Create shared mailboxes
  • Create Teams, add Team members, remove Team members and remove Teams
  • Apply Teams security policies
  • Enable or disable litigation hold
  • Reset passwords and set user regions

Benefits at a Glance

  • Reduce Manual Effort
    Automate frequent Microsoft 365 requests so skilled staff can focus on higher-value work
  • Improve Consistency
    Runbooks execute approved processes the same way every time, reducing variation and human error
  • Strengthen Security
    Limit direct Microsoft 365 administrative access by allowing approved users to request services without granting them tenant admin rights
  • Support Governance
    Tie requests into existing change management and approval processes before fulfilment occurs
  • Increase Auditability
    Azure Automation performs and logs actions, creating a clearer record of what was changed and when
  • Accelerate Adoption
    Use prebuilt runbooks and discovery processes instead of starting from a blank automation canvas
  • Extend Over Time
    Build on the supplied framework to automate more service requests, integrate with service desks and connect to other enterprise tools
  • Enable Low-Code Automation
    Runbook Studio provides a graphical authoring experience, so coder and non-coder team members can build, maintain and support automation more easily

Key Capabilities

  • Self-Service Request Submission
    Give IT staff, managers or approved users a controlled way to request Microsoft 365 services
  • Azure Automation Execution
    Run Microsoft 365 management actions from an Azure Automation account for consistent fulfilment
  • Approval-ready Workflows
    Connect automation to existing change management and governance processes
  • Role-Separated Access
    Provide portal access without giving users direct Microsoft 365 administrative rights
  • Discovery-Driven Data
    Use automation runbooks to discover and maintain the data that drives request forms
  • Runbook Studio Authoring
    Build and maintain runbooks through a graphical, low-code design experience instead of relying solely on complex scripting
  • Smart Integrations
    Extend automation by integrating with service desks, SQL Server and other enterprise management systems
  • Extensible Automation Framework
    Start with Microsoft 365 management and expand into broader IT process automation

Why Kelverion?

Kelverion specialises in Microsoft Automation and helps organisations simplify IT operations across Azure Automation, Runbook Studio, Power Automate, Logic Apps, PowerShell and System Center Orchestrator. The Microsoft 365 Management Solution combines ready-built automation content, practical implementation experience and a low-code automation approach to help customers reduce process cycle time, eliminate repetitive manual work and improve service delivery.

Ready to simplify Microsoft 365 administration? Speak to Kelverion about deploying Microsoft 365 Management Solution for Azure Automation and Runbook Studio, and see how quickly your team can move from manual fulfilment to secure, self-service automation.