Integration Module for Service Desk Plus
When the Integration Module is used from within the Runbook Studio you also get the benefit of the Smart Discovery. You create a Smart Connection to a ManageEngine ServiceDesk Plus and the IM will query the Instance to find out the Request types in that Instance and presents you a list of the available Request types. You then select a Request type and the IM will automatically configure its self to show all the Fields in the Request type as a Parameter for the command and the preconfigured value for the Fields where appropriate.
This means you don’t need to be an expert on the ManageEngine ServiceDesk Plus configuration before you can interact with it because the IM will tell you how the system is configured and then you just configure the activity to achieve the interaction you require.
For example if you want to get a Request from ManageEngine ServiceDesk Plus you often what to limit the Request selected to those where the contents of a fields equals a given value. In the activity for GetServiceDeskPlusRequest there is a filter option and the IM immediately presents you with a list of the fields in the Request type you selected to set your filter criteria against. When done from within the Runbook Studio this is all achieved without writing any PowerShell script.
Watch a demonstration of the Integration Module for Service Desk Plus below:
The full library of product videos can be found here: