Integration Module for ServiceNow

Description and Features
Watch an Introduction
Integrating with ServiceNow directly via PowerShell requires you to know upfront exactly what Record Type, Table name, Field names and Field values you want to interact with before you can start configuring your ServiceNow API calls.

Of course unless you mumble PowerShell in your sleep you will also need to look up the actual syntax of the API commandlets before you can start.

The Integration Module for ServiceNow provides a set of ready built activities for integrating with
ServiceNow from within Azure Automation and the Kelverion Runbook Studio. These are forms driven activities which allow you to define interactions with ServiceNow without having to write any PowerShell code.

When the Integration Module is used from within the Runbook Studio you also get the benefit of
the Smart Discovery. You create a Smart Connection to a ServiceNow instance and the IM will query ServiceNow to find out all the Tables in that ServiceNow instance and presents you a list of Table options. You then select a Table and the IM will automatically configure its self to show all the Fields in the Table as a Parameter for the ServiceNow command and the preconfigured value for the Fields where appropriate.



This means you don’t need to be an expert on the ServiceNow configuration before you can interact with it because the IM will tell you how the system is configured and then you just configure the activity to achieve the ServiceNow interaction you require. For example if you want to Select Records from ServiceNow you often what to limit the Records selected to those where the contents of a fields equals a given value. In the IM activity for Select Record there is a filter option and the IM immediately presents you with a list of the fields in the Table you selected to set your filter criteria against. When done from within the Runbook Studio this is all achieved without writing any PowerShell script.



The Key capabilities added to your Runbook Studio solution include:

  • Automatically builds and executes the necessary ServiceNow interactions without the user having to write or understand PowerShell
  • Simplifies Runbook design by automatically mapping Record fields to input properties, filters and published data items
  • Prevents errors by controlling access to read-only fields, enforcing mandatory inputs and by providing value browsers for common data types
  • Smart Connections establish a reusable link between the Runbook Studio and a specific ServiceNow instance. You can create as many Smart Connections as you require, specifying links to multiple ServiceNow instances. You can also create multiple Smart Connections to the same ServiceNow instance to allow for differences in security privileges for different user accounts

Watch a demonstration of the Integration Module for ServiceNow below:

The full library of product videos can be found here: