Azure DevOps Integration Pack for System Center Orchestrator

Automate the connection between IT operations, service management and development teams with Kelverion’s Integration Pack for Azure DevOps.
Kelverion helps System Center Orchestrator customers extend existing runbook automation into Azure DevOps, enabling IT teams to raise, monitor and update development work items directly from automated operational processes.

Azure DevOps is Microsoft’s integrated platform for modern software delivery. It brings together the tools teams need to plan work, collaborate on code, build and test applications, manage packages and deploy software to production.

With services such as Azure Boards, Azure Repos, Azure Pipelines, Azure Test Plans and Azure Artefacts, Azure DevOps supports the complete software development lifecycle: from requirements and issue tracking through to continuous integration, continuous delivery and release confidence.

For organisations running both operational automation and software delivery processes, Azure DevOps provides a central place to track development work, defects, tasks and change activity, helping development, operations and service teams work from the same information.

Typical Automation Scenarios

• Automated Application Fault Reporting
  Orchestrator can automatically raise an issue if an application fault is detected with Azure DevOps, ensuring the information needed for resolution is provided
• Service Desk to Development Issue Synchronisation
  Problems raised through the service desk can be automatically escalated into Azure DevOps, whilst Orchestrator can keep the service desk record aligned
• Runbook-Driven DevOps Workflow Updates
  Runbooks can update Azure DevOps work items as an automated process progresses, giving stakeholders a clear view of next steps
• Operational Event to Development Backlog
  Recurring incidents, application exceptions or production issues can be captured as development backlog items, supporting better prioritisation

Benefits at a Glance

• Extend Existing Orchestrator Investments
  Continue using proven runbook automation while adding Azure DevOps connectivity for development and issue tracking processes
• Reduce Manual Hand-Offs
  Automatically create and update bugs or issues when operational events, service requests or application faults occur
• Improve Visibility Between IT and Development
  Keep service teams informed as development work progresses, reducing status-chasing and duplicate updates
• Standardise Repeatable Workflows
  Use reusable runbook activities to create consistent, auditable automation processes
• Accelerate Incident-to-Development Escalation
  Move from detection to tracked remediation faster by creating Azure DevOps work items directly from Orchestrator workflows
• Lower Integration Effort
  Avoid bespoke scripting and custom API development by using a packaged Integration Pack built for Orchestrator

Key Capabilities

• Integration with Azure DevOps Server and Azure DevOps cloud services
• Pre-defined Orchestrator activities for Azure DevOps issue tracking
• Automation for monitoring, creating and updating bugs
• Reusable objects for building consistent runbook workflows
• Support for service desk, monitoring and development team process integration
• Designed for Microsoft System Center Orchestrator customers who need supported, packaged integration rather than custom scripts

Integration Activities