Automation Solution for Ticket and DevOps Synchronisation

The existence of multiple Service Desks from different vendors is now commonplace across many Organizations. In the increasingly complex application environments operated by many enterprises, there is the need for Operation and Development teams to work together closely. However both parties are likely to use different tools.
Incorporating reliable communication and transfer of information across such Service Desks or Bug Tracking tools in an Enterprise setting is a time consuming, labour intensive and error prone process. Companies need to remove this manual synchronisation overhead.

The Ticket and DevOps Synchronization Solution meets these challenges. It allows a user to assign a Incident in one Service Desk to a remote team, automation will detect the assignment and automatically create the Incident in another Service Desk. The Solution also allows changes to an Incident by either Service Desk to be automatically relayed in isolation to the ticket in the opposing Service Desk.

Features image

Ticket and DevOps Sync Features

The Solution supports multiple Service Desks such as BMC Remedy, ServiceNow, EasyVista, CA Service Desk Manager or Bug Tracking systems like Atlassian Jira and Microsoft Azure DevOps.
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The datasheet gives a more in-depth technical insight into the Orchestrator Automation Solution, including how it is implemented and the features it provides.

Integration

View Our Orchestrator Integrations

Click below to view our complete range of integration packs for a range of third-party systems such as Service Desks, Enterprise Management Systems and databases.

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