Automation Solution for Ticket and DevOps Synchronisation
The existence of multiple Service Desks from different vendors is now commonplace across many Organizations. In the increasingly complex application environments operated by many enterprises, there is the need for Operation and Development teams to work together closely. However both parties are likely to use different tools.
Incorporating reliable communication and transfer of information across such Service Desks or Bug Tracking tools in an Enterprise setting is a time consuming, labour intensive and error prone process. Companies need to remove this manual synchronisation overhead.
The Ticket and DevOps Synchronization Solution meets these challenges. It allows a user to assign a Incident in one Service Desk to a remote team, automation will detect the assignment and automatically create the Incident in another Service Desk. The Solution also allows changes to an Incident by either Service Desk to be automatically relayed in isolation to the ticket in the opposing Service Desk.
Ticket and DevOps Sync Features
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