The Kelverion Integration Pack for Salesforce is an add-on for System Center 2012 or 2016 Orchestrator that enables integration with the Salesforce platform. The Integration Pack supports Salesforce Enterprise and Developer versions.
The Integration Pack delivers a range of re-usable objects to automate IT functions such as:
Synchronization of Salesforce related information – Customer related data usually resides on various systems within an organization, including the Salesforce system. Keeping this information update across all platforms allows Salesforce agents to deliver quality customer service.
Direct Customer Interactions – Forwarding customer request directly to backend systems, accompanied by near real time status feedbacks, accelerate business processes and increase customer satisfaction.
This integration pack adds the KA Salesforce category to the Activities pane in the Client. This category contains the following activities:
Delete Record – Delete a Salesforce record of the specified object type.
Get Limits – Retrieve the API limits for your Salesforce environment.
Update Record – Update existing Salesforce records.
Activities subscribe and publish data to the Orchestrator databus.