The Kelverion Integration Pack for BMC Remedyforce is a compliant integration for the Microsoft System Center 2012 Orchestrator IT Process Automation Solution. This Integration Pack enables users to create, update, get and delete records in Remedyforce.
The Integration Pack delivers a range of re-usable activities to automate IT-Functions such as:
Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process.
Configuration Management – to initiate automated changes and transform and populate Remedy data into CMDBs or Asset Systems.
This integration pack adds the KA BMC Remedyforce category to the Activities pane in the Client. This category contains the following activities:
Get Record – activity gets specific Remedyforce records.
Delete Record – activity deletes specific record.
Get Limits – activity retrieves Salesforce API limits for your Remedyforce environment.
Activities subscribe and publish data to the Orchestrator databus.