Integration to BMC Remedyforce

The Kelverion Integration Pack for BMC Remedyforce is a compliant integration for the Microsoft System Center Orchestrator IT Process Automation Solution. This Integration Pack enables users to create, update, get and delete records in Remedyforce.

The Integration Pack delivers a range of re-usable activities to automate IT-Functions such as:

  • Service Desk – create service records from a wide range of enterprise management tools or custom sources.
  • Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process.

  • Configuration Management – to initiate automated changes and transform and populate Remedy data into CMDBs or Asset Systems.

BMC Remedyforce Activities

This integration pack adds the KA BMC Remedyforce category to the Activities pane in the Client. This category contains the following activities:

  • Monitor Record – activity intermittently polls Remedyforce for Records meeting specific filter conditions that have been created or updated.
  • Create Record – activity dynamically creates new Remedyforce records.
  • Update Record – activity updates specific Remedyforce records.
  • Get Record – activity gets specific Remedyforce records.

  • Delete Record – activity deletes specific record.

  • Get Limits – activity retrieves Salesforce API limits for your Remedyforce environment.

Activities subscribe and publish data to the Orchestrator databus.

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