Integration to BMC Remedy.

The Kelverion Integration Pack for BMC Remedy AR System is a compliant integration for the Microsoft System Center Orchestrator IT Process Automation Solution. This Integration Pack enables users to create, update, get and delete records in BMC Remedy AR System versions 8.x, 9.x, or 19.02.

The Integration Pack delivers a range of re-usable activities to automate IT-Functions such as:

  • Service Desk – create service records from a wide range of enterprise management tools or custom sources.
  • Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process.
  • Configuration Management – to initiate automated changes and transform and populate Remedy data into CMDBs or Asset Systems.

BMC Remedy Activities.

  • Monitor Request – activity intermittently polls Remedy for Requests meeting specific filter conditions that have been created or updated
  • Create Request – dynamically creates new Remedy records
  • Update Request – updates specific Remedy records
  • Get Request – gets specific Remedy records
  • Delete Request – deletes specific record
  • Advanced Search – allows use of Remedy advanced search criteria
  • Download Attachment – download an attachment on an existing request Remedy AR System form
  • Upload Attachment – upload an attachment to existing requests in a Remedy AR System form

Activities subscribe and publish data to the Orchestrator databus.

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