The Kelverion Integration Pack for Clarity SDM (formally known as CA Service Desk Manager) is a compliant integration for the Microsoft System Center Orchestrator IT Process Automation Solution.
The Integration Packs supports Clarity Service Desk Manager r12, r14 and r17.
This Integration Pack provides pre-defined integration and automation capabilities associated with Clarity Service Desk Manager objects types:
• Activity Log
• Change Order
• Configuration Item
This Integration Pack enables users to create, update, get and delete objects in Clarity Service Desk.
Create Object – activity dynamically creates new Clarity Service Desk objects using standard or customised Clarity Service Desk forms.
Get Objects – activity returns objects meeting specific filter conditions.
Update Object – activity updates update one or more attributes of a specific object.
Update Status – activity updates the status of Issue, Request, Incident, Problem or Change Order objects.
Close Ticket – activity closes a ticket in Clarity Service Desk. This activity generates a Clarity Service Desk activity log.
Monitor Objects – monitor for new or updated Clarity Service Desk objects.
Log Activity – activity creates an activity log for an Issue, Request, Incident, Problem or Change Order.
Create Attachment – activity uploads and attaches a file to a specified Clarity Service Desk object.
Create CI – activity creates. a new Service Desk asset or CI object of a specified class.
Get CI Details – activity retrieves detailed information about a specific Clarity Service Desk CI object.
Update CI – activity updates an existing Service Desk assert or CI object instance.
Activities subscribe and publish data to the Orchestrator databus.