Organizations of all sizes increasingly rely on data networks and their IT infrastructures to support their operations, facilitate their internal and external communications and transact business with their customers and partners. The size of these networks, the number of applications and servers and the complexity of physical and virtual server environments are increasing as organizations place increasing reliance on them. These factors have made network and IT management, which includes service level management, IT process automation, performance monitoring, provisioning, administration and optimization, increasingly critical to the success of these organizations.
IT service management (ITSM) combines process management and industry best practices into a standard approach that enables organizations to deliver quality IT services to meet business needs and adhere to service-level agreements. ITSM addresses operational practices, from procurement and implementation to delivery of services to the business.
As technology and services move outside the internal IT organization and into the Cloud, IT departments still needs to support how employees use these solutions and services. Ultimately, on-premise IT departments are accountable for the quality, performance and availability of services provided to their end users whether they reside internally or are deployed into public and/or private cloud.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Kelverion offer a suite of powerful software that allows IT professionals to manage key elements of their infrastructure, including networks, applications, and physical and virtual servers by implementing IT process automation and infrastructure management solutions.