by Rachel | Oct 18, 2021 | Azure Automation
All too often, the Kelverion team hear that businesses are trying to deliver more services with less resource, all whilst meeting tight Service Level Agreements. There are many automation use cases to relieve this pressure, and this article explores the six use case...
by Rachel | Feb 15, 2021 | Azure Automation
The planning of an IT automation project is crucial to success, this article takes a deep dive into areas which should be considered and addressed before embarking on an automation journey. Securing executive sponsorship and establishing governance Having the support...
by Rachel | Jun 4, 2020 | Azure Automation
The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous...
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