by Rachel | Oct 23, 2020 | Azure Automation
Companies are facing major difficulties as a result of the challenges posed by COVID-19, and many professionals cite automation as a key solution to business survival. However, when considering using automation to transform your service management, you need to...
by Rachel | Jul 9, 2020 | Press Release
Published on 8th July 2020 Automation experts Kelverion have partnered with CIHS, a multifaceted software integration consultancy. Kelverion and CIHS have formed a partnership to deliver efficient process automation and high return on investment to Service Desk...
by Rachel | Jun 10, 2020 | Press Release
Published on 10th June 2020 Automation experts Kelverion have partnered with AFJ Solutions, a specialist consultancy dedicated to the implementation and management of Cherwell ITSM. Kelverion and AFJ Solutions have partnered together to deliver smarter working and...
by Rachel | Jun 4, 2020 | Azure Automation
The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous...
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