The Integration Pack provides rich bi-directional integration and automation of ServiceNow using Microsoft System Center Orchestrator.

This Integration Pack provides a powerful integration capability for writing Orchestrator runbooks. Using Kelverion smart discovery the Integration Pack interrogates the ServiceNow instance and discovers how it has been configured providing a forms based view of the tables, fields, properties and allowed inputs for mandatory and optional fields.

This significantly reduces the complexity of integration and level of knowledge required of APIs and ServiceNow configuration, simplifying the process of building and supporting automation runbooks.

With two different integrations available, one for the Simple Object Access Protocol (SOAP) API and one for the Representational State Transfer (REST) API our solution works with any ServiceNow variation so you are guaranteed to be able to improve and streamline your Service Desk automation no matter what your set up is.

The IPs enable users to create, update, retrieve and delete records in ServiceNow.

They deliver a range of re-usable activities to automate IT Functions such as:

  • Service Desk – create service records from a wide range of enterprise management tools or custom sources

  • Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process

  • Configuration Management – to initiate automated changes and transform and populate ServiceNow data into CMDBs or Asset Systems


  • Insert Record – activity dynamically creates new ServiceNow records using standard or customized ServiceNow forms

  • Get Record – activity returns records meeting specific filter conditions

  • Update Record – activity updates specific records

  • Delete Record – activity deletes specific records

  • Monitor Record – monitor for new or updated ServiceNow records

  • Upload Attachment – activity uploads attachment to ServiceNow record

  • Download Attachment – activity downloads attachment from ServiceNow record

  • Import Set – activity inserts a record into a ServiceNow import set table

  • Run Query – retrieves records from a ServiceNow table using a ServiceNow encoded query string

  • Run Scripted Web Service – runs a ServiceNow scripted web service (Only in SOAP IP)

  • Get Count – returns the number of records meeting specific filter conditions (Only in the REST IP)

Activities subscribe and publish data to the Orchestrator databus.

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