The Integration Pack provides rich bi-directional integration and automation of ServiceNow using Microsoft System Center Orchestrator.
This Integration Pack provides a powerful integration capability for writing Orchestrator runbooks. Using Kelverion smart discovery the Integration Pack interrogates the ServiceNow instance and discovers how it has been configured providing a forms based view of the tables, fields, properties and allowed inputs for mandatory and optional fields.
This significantly reduces the complexity of integration and level of knowledge required of APIs and ServiceNow configuration, simplifying the process of building and supporting automation runbooks.
With two different integrations available, one for the Simple Object Access Protocol (SOAP) API and one for the Representational State Transfer (REST) API our solution works with any ServiceNow variation so you are guaranteed to be able to improve and streamline your Service Desk automation no matter what your set up is.
The IPs enable users to create, update, retrieve and delete records in ServiceNow.
They deliver a range of re-usable activities to automate IT Functions such as:
Service Desk – create service records from a wide range of enterprise management tools or custom sources
Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process
Configuration Management – to initiate automated changes and transform and populate ServiceNow data into CMDBs or Asset Systems
Insert Record – activity dynamically creates new ServiceNow records using standard or customized ServiceNow forms
Get Record – activity returns records meeting specific filter conditions
Update Record – activity updates specific records
Delete Record – activity deletes specific records
Monitor Record – monitor for new or updated ServiceNow records
Upload Attachment – activity uploads attachment to ServiceNow record
Download Attachment – activity downloads attachment from ServiceNow record
Import Set – activity inserts a record into a ServiceNow import set table
Run Query – retrieves records from a ServiceNow table using a ServiceNow encoded query string
Run Scripted Web Service – runs a ServiceNow scripted web service (Only in SOAP IP)
Get Count – returns the number of records meeting specific filter conditions (Only in the REST IP)
Activities subscribe and publish data to the Orchestrator databus.