EasyVista Integration Module for Azure Automation

Connect EasyVista service management with powerful, low-code automation in Azure Automation and Kelverion Runbook Studio.

EasyVista provides a modern ITSM platform for organisations that need to manage the full lifecycle of IT services. It supports core service management processes such as incident, problem, change, service request, asset and configuration management, while also offering capabilities for monitoring, discovery, digital experience management, analytics, orchestration, and self-service.

For IT operations teams, EasyVista acts as a system of engagement and control for service delivery: users can raise requests, support teams can manage work through structured workflows, and service leaders can measure performance using dashboards and reporting. Its AI, automation, workflow and integration capabilities help teams reduce manual effort, improve response times, and deliver a more reliable service experience.

Typical Automation Scenarios

• Incident and Request Fulfilment
  Create, update, suspend, resume, close or enrich EasyVista incidents and service requests from automated runbooks
• Automated Diagnostics and Remediation
  Trigger infrastructure or application checks from a ticket, then write results, actions and comments back to EasyVista
• Employee Onboarding and Offboarding
  Coordinate EasyVista requests with identity, email, device, application and access provisioning workflows
• Change and Service Workflow Orchestration
  Connect EasyVista service processes with Azure Automation runbooks that perform approvals, validations or downstream actions
• Attachment and Evidence Handling
  Retrieve or add attachments to support audit trails, diagnostics, remediation outputs and service desk documentation
• Cross-Platform IT Operations
  Orchestrate EasyVista with cloud, infrastructure, monitoring, endpoint, directory and business applications through Runbook Studio and Azure Automation

Benefits at a Glance

• Accelerate Automation Delivery
  Build EasyVista runbooks faster using graphical, forms-driven activities rather than custom PowerShell coding
• Reduce Integration Complexity
  Let the module discover EasyVista configuration and expose the right fields, values and request types to the runbook designer
• Improve Accuracy and Consistency
  Reduce errors by guiding designers through mandatory fields, read-only controls and value selection
• Extend Azure Automation
  Use Azure Automation as the execution engine for reliable, cloud-based ITSM automation connected to EasyVista workflows
• Support Multiple Environments
  Create reusable Smart Connections for different EasyVista instances or accounts, including different permissions and security contexts
• Make Runbooks Easier to Maintain
  Replace bespoke scripts with standardised module activities that are easier to understand, update and support
• Enable Low-Code Service Automation
  Empower IT operations and service management teams to design automations without needing deep API or scripting expertise

Key Capabilities

• Ready-built EasyVista activities for Azure Automation and Runbook Studio.
• Smart discovery of EasyVista request types and configured fields.
• Forms-driven configuration with no requirement to write or understand PowerShell.
• Automatic mapping of EasyVista request fields to inputs, filters and published data.
• Smart Connections for reusable links to one or more EasyVista instances.
• Controls that help enforce mandatory fields and prevent use of read-only fields.
• Support for common EasyVista operations including requests, actions, comments, descriptions, attachments, departments, employees, locations and request catalogues.
• Low-code/no-code runbook design with Azure Automation execution.

Integration Activities