Enterprise Monitoring Excellence with Microsoft SCOM & NiCE Management Packs
Monitoring & Automation: Better Together
SCOM + SCORCH: Monitoring That Works While You Sleep
Monitoring tells you what’s happening—automation helps you do something about it.
By combining Microsoft System Center Operations Manager (SCOM) with System Center Orchestrator (SCORCH), you unlock the power of self-healing infrastructure and automated incident response.
Here’s how they work together:
- Automated Remediation: Trigger SCORCH runbooks directly from SCOM alerts to automatically restart services, scale out resources, or notify teams.
- Smarter Operations: Eliminate repetitive tasks and human error with predefined workflows triggered by monitoring thresholds or events.
- Reduced MTTR (Mean Time to Resolution): Detect issues instantly with SCOM, and resolve them automatically or semi-automatically with SCORCH.
- Complete Visibility & Control: See everything in SCOM, act immediately with SCORCH, and get reports that prove your value to the business.
Why it matters:
In an age of limited IT resources and increasing complexity, automation is not a luxury; it’s a necessity. And when SCOM and SCORCH are used together, they create a powerful, proactive IT management platform that keeps your systems healthy and your team focused on innovation.
Your Go-To Partner for Microsoft SCOM & Enterprise Monitoring
Harness the full potential of Microsoft System Center Operations Manager (SCOM) with industry-leading NiCE Management Packs and expert guidance from our team.
Why Monitoring Matters
Modern IT Demands Modern Monitoring
From infrastructure health to application performance, monitoring is no longer optional—it’s critical. Our solutions ensure visibility, stability, and control across your IT ecosystem. Whether you’re managing Windows, Linux, databases, or complex applications, we help you stay proactive, not reactive.
Our Focus: Microsoft SCOM
Built on Microsoft SCOM — Powered by Experience
We specialize in System Center Operations Manager (SCOM), Microsoft’s powerful monitoring platform. Whether you’re starting from scratch, optimizing an existing deployment, or integrating hybrid and cloud scenarios, we provide the strategic and technical know-how to get the most out of SCOM.
Why NiCE Management Packs?
Enhance SCOM with NiCE Management Packs
NiCE Management Packs extend SCOM’s native capabilities, giving you deep, actionable insights into mission-critical technologies:
- NiCE Active 365 MP – Monitor Microsoft 365 assets
- NiCE VMware MP – Deep VMware vSphere environment management
- NiCE NetApp MP – Application-level insight for NetApp environments
- NICE Entra Connect MP – Monitor the identity synchronization health
- NiCE Linux/Unix MP – Rich monitoring beyond Windows
- …and many more
All NiCE MPs are optimized for performance, ease of use, and seamless SCOM integration.
Why Choose Us as Your NiCE Partner?
A Trusted NiCE Partner for Complete Monitoring Solutions
As a long-time NiCE partner, we bring more than just software. We bring experience, customization, and support tailored to your business needs. Working with us means:
- Expert consulting on SCOM and NiCE MPs
- Deployment, configuration, and optimization services
- Ongoing support and managed services
- Fast-track licensing and updates
We don’t just sell monitoring, we ensure it works.
Use Cases & Success Stories
Real Results for Real Businesses
- Reduced Microsoft 365 outage detection time by 70% for a multinational bank
- Enabled hybrid Exchange and SharePoint migration monitoring for a global packaging leader
- Achieved SLA-aligned monitoring for a European GIS and security-sensitive IT provider
(More case studies available on request.)