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Integration Pack for Microsoft Dynamics 365
Description and Features
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The Integration Pack for Microsoft Dynamics 365 is an add-on for System Center Orchestrator 2022.
The Integration Pack delivers a range of re-usable objects to automate IT-Functions such as:
- Synchronization of 365 related information
Customer related data usually resides on various systems within an organization, including the 365 system. Keeping this information up date across all platforms allows 365 agents to deliver quality customer service.
- Direct Customer Interactions
Forwarding customer request directly to backend systems, accompanied by near real time status feedbacks, accelerate business processes and increase customer satisfaction.
- Automation of Service Management
A Microsoft Dynamics integrated Service Management Solution directly drives existing, automated business and DevOps processes.
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