HaloITSM Integration for Azure Automation
Connect HaloITSM to Azure Automation and Kelverion Runbook Studio with ready-built, no-code integration activities that help IT teams automate service desk processes faster and more reliably.
HaloITS is a modern IT service management platform designed to help organisations manage incidents, service requests, changes, problems, assets, users, suppliers, sites, service records, and more from a centralised service desk. It supports the core ITSM processes that keep IT services running smoothly, including ticket management, service catalogue fulfilment, change enablement, problem management, asset and configuration visibility, reporting, analytics and self-service.
For many IT teams, HaloITSM is where demand, incidents and service authority are captured. Azure Automation is where repeatable operational work can be executed at scale. Kelverion bridges the two, enabling HaloITSM records to trigger, guide and track automated runbooks without forcing teams to write custom integration code.
Typical Automation Scenarios
- Incident Ticket Creation and Remediation
Automatically create HaloITSM incidents from monitoring tools, alerts or custom sources, then launch diagnostic and remediation runbooks - Service Request Fulfilment
Monitor new or updated service requests and trigger automated fulfilment tasks such as access changes, account actions, software requests and infrastructure operations - Ticket Enrichment
Add diagnostic information, asset data, runbook results or attachments back to HaloITSM tickets so analysts have better context. - Operational Updates
Keep HaloITSM records current by updating ticket status, ownership, notes and related information as automation progresses. - Attachment Handling
Add, retrieve, download or remove ticket attachments as part of
automated service desk processes.
Benefits at a Glance
- Automate repetitive service desk tasks and reduce manual effort
- Improve response times for incidents and service requests
- Strengthen consistency across ITSM and operations processes
- Give analysts richer ticket context from automated diagnostics and remediation
- Help non-coders participate in automation design through Runbook Studio
- Use Azure Automation as the scalable execution engine for service management workflows
Integration Activities
| Activity Name | Description |
|---|---|
| Add-HaloItsmAttachment | Add an attachment to HaloITSM ticket |
| Get-HaloItsmAgent | Gets HaloITSM agents |
| Get-HaloItsmAsset | Gets HaloITSM assets |
| Get-HaloItsmAttachment | Gets HaloITSM attachments |
| Get-HaloItsmAttachmentContent | Downloads the content of a HaloITSM attachment |
| Get-HaloItsmItem | Gets HaloITSM items |
| Get-HaloItsmSite | Gets HaloITSM sites |
| Get-HaloItsmSupplier | Gets HaloITSM suppliers |
| Get-HaloItsmTicket | Gets existing HaloITSM tickets |
| Get-HaloItsmUser | Gets HaloITSM users |
| New-HaloItsmTicket | Creates a new HaloITSM ticket |
| Remove-HaloItsmAttachment | Removes a HaloITSM attachment from a ticket |
| Remove-HaloItsmTicket | Deletes a HaloITSM ticket |
| Set-HaloItsmTicket | Update an existing HaloITSM ticket |