Integration Pack For Kaseya Autotask PSA
Connect Kaseya Autotask PSA to Microsoft System Center Orchestrator with Kelverion and automate the service desk, ticket, resource and operational workflows that keep IT service teams moving.
Kaseya Autotask PSA is a cloud-based professional services automation platform designed for managed service providers, IT service providers and service-driven IT teams. It centralises core service operations including service desk and ticket management, customer and contact records, projects, contracts, time tracking, billing, reporting and business performance insight in a single operational platform.
For organisations that depend on consistent service delivery, Autotask PSA helps teams move away from disconnected tools and manual administration. It gives technicians, service managers and business leaders a shared view of tickets, customers, work activity and operational performance so they can prioritise work, improve response times and make more informed decisions.
Typical Automation Scenarios
- Automated Ticket Creation
Create Autotask tickets or resources from monitoring alerts, self-service requests, infrastructure events or business process triggers - Ticket Enrichment and Routing
Retrieve Autotask resource details, apply runbook logic and update tickets with additional context, status changes or assignment information - Service Request Fulfilment
Trigger Orchestrator workflows from service desk activity to provision users, update systems, notify stakeholders or complete standard operational tasks - Configuration Item and Asset Workflows
Retrieve or update Autotask resource information as part of onboarding, offboarding, change management or asset lifecycle processes - Cross-Platform Status Updates
Keep Autotask aligned with activity in infrastructure, identity, cloud, monitoring and back-office systems so service teams have accurate operational visibility - Operational Reporting Support
Use retrieved Autotask data as published data within runbooks to support notifications, reporting, escalation and downstream automation
Benefits at a Glance
- Extend Existing Orchestrator Automation Add Autotask PSA actions into the runbooks your team already uses to manage service requests, incidents, fulfilment and operational processes
- Reduce Manual Service Desk Administration Automatically create, retrieve and update Autotask resources so teams spend less time rekeying information and more time resolving work
- Improve Ticket and Workflow Consistency Standardise how Autotask records are created and updated by embedding repeatable business rules into Orchestrator runbooks
- Connect PSA Activity With IT Operations Link Autotask tickets and resources to monitoring, provisioning, identity, infrastructure, notification and reporting workflows across the wider IT estate
- Protect Your Orchestrator Investment
Keep using System Center Orchestrator as the automation control point while extending it to a modern PSA platform - Support Scalable Automation Design
Use configurable retry settings to help manage Autotask API concurrency restrictions when designing production runbooks
Key Capabilities
- Create Resource
Create and initialise Autotask resources such as tickets or other supported entities - Get Resource
Retrieve Autotask resource details using configurable filters and limits - Update Resource
Update one or more fields on existing Autotask resources as part of an automated workflow - Reusable Autotask Configurations
Define connection settings once and reuse them across multiple Orchestrator activities and runbooks - Configuration File Support
Use a JSON configuration file to define supported Autotask entities, endpoints, fields and filtering behaviour - Published Data Integration
Pass Autotask data to subsequent Orchestrator activities so runbooks can make decisions and drive end-to-end automation - Retry Handling For API Limits
Configure retry count and retry interval settings to help manage concurrency-related API request failures
Integration Activities
| Activity Name | Description |
|---|---|
| Create-Resource | Create and initialise a resource |
| Get-Resource | Retrieve resource details |
| Update-Resource | Update one or more fields in an existing resource |