Transform Service Management tools and procedures from multiple vendors into a single seamless operation.
Provide real-time status monitoring, reduce redundant tasks and eliminate customer service gaps.
Organizations that run disparate Service Management systems need a single place to retrieve all information related to system errors, issues, problems and changes. While it may seem prudent to migrate all operations to a single Service Management platform, the organizational and technical changes–not to mention learning curve–needed to implement this, is a costly and disruptive process.
How to address the problem:
Implement an intermediary system that integrates the different Service Management tools, enabling communication, status tracking (with automatic notifications) and shared resources. This is achieved in two steps:
Kelverion can deliver these solutions via the following products: