Provide real-time status monitoring, reduce redundant tasks and eliminate customer service gaps. Problem: Organizations that run disparate Service Management systems need a single place to retrieve all information related to system errors, issues, problems and changes. While it may seem prudent to migrate all operations to a single Service Management platform, the organizational and technical changes–not to mention learning curve–needed to implement this, is a costly and disruptive process.
How to address the problem:
Implement an intermediary system that integrates the different Service Management tools, enabling communication, status tracking (with automatic notifications) and shared resources. This is achieved in two steps: Synchronize all configuration items (computers, network devices, software licenses, etc.) between the tools. Maintain ongoing synchronization of items, issues, problems, and changes across and between multiple systems. For example, an issue opened with one Service Management tool will automatically be opened on the other Service Management tools as well.
Kelverion can deliver these solutions via the following products: