Integration Module for Zendesk

Description and Features
Watch an Introduction
The Kelverion Integration Module for Zendesk provides powerful integration capability for Azure Automation, enabling users to easily create automation runbooks. Using a dynamic approach, the Integration Module discovers how the target Zendesk system has been configured, providing a forms-based view for configuring activities to automate service management tasks. This significantly reduces integration complexity and simplifies the process of creating and supporting automation runbooks for Zendesk use cases.

The Key capabilities added to your Runbook Studio solution include:

  • Automatically builds and executes the necessary Zendesk interactions without the user having to write or understand PowerShell
  • Simplifies Runbook design by automatically mapping Record fields to input properties, filters and published data items
  • Prevents errors by controlling access to read-only fields, enforcing mandatory inputs and by providing value browsers for common data types
  • Smart Connections establish a reusable link between the Runbook Studio and a specific Zendesk instance. You can create as many Smart Connections as you require, specifying links to multiple Zendesk instances. You can also create multiple Smart Connections to the same Zendesk instance to allow for differences in security privileges for different user accounts

Watch a demonstration of the Integration Module for Zendesk below:

The full library of product videos can be found here: