Due to the breadth of available IT Management Solutions most organisations have implemented multiple management systems to deliver IT services to the business. Each IT silo; networks, service desk, servers, security, storage, virtualisation or applications utilise their own tools to help with day to day operations. To deliver an overall service these management systems need to interconnect and exchange data.
Integrating the flow of data between these systems was historically complex and delivered differing levels of functionality. The new wave of IT Process Automation systems promise to not only integrate but also automate the cross silo IT processes and dramatically improve IT efficiency.
The first step for most organisations on the road to automation is to integrate their heterogeneous management systems to improve the process flow and reduce rework in the operational support teams especially in the areas of event consolidations and event to service desk ticket processes.
If you are looking to integrate Microsoft System Center 2012 to non-Microsoft Service Desks or Event Management products then System Center 2012 Orchestrator is the Microsoft recommended method. For organisations new to Orchestrator or who have not developed this reliable connection configuration in Orchestrator Kelverion provide a scalable, production ready solution: Operations Manager 2012 Connector.
Microsoft System Center 2012 provides a suite of solutions to manage both Microsoft and non-Microsoft Infrastructure covering event management, configuration management, data protection, virtual machine management, service management and IT Process Automation.
The process automation element System Center Orchestrator provides a platform to deliver effective integration solutions which can be developed to provide automated IT processes.
Find out more on Microsoft System Center 2012 at www.microsoft.com/systemcenter
This suite of solutions is a key element of Microsoft’s Private Cloud strategy. Find out more at http://www.microsoft.com/en-us/cloud