News and Insights

Azure Functions, What Is It Exactly?

What is Microsoft Azure Functions, and how does it compare to Azure Automation? As Microsoft Azure continues to be developed and more automation options become available; Azure Automation, Logic Apps, ARM (Azure Resource Manager) and Azure Functions to name a few, the question is quickly turning from ‘how do I automate with Azure?’ to ‘what automation type do I use in Azure?’ Across our next few blogs, we will seek to delve into the options available and define how they stack up against Azure...

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Press Release: Kelverion’s services are now live on the UK Government Digital Marketplace

Kelverion is pleased to announce that its Service Request Automation services are now available to public sector buyers within the Cloud Software and Cloud Support categories on the Government Digital Marketplace. David Wooster, Kelverion’s CEO, stated: 'Kelverion are delighted that our application to the G-Cloud 12 framework has been successful. Direct access to our Service Request Automation services has been enabled; providing rapid service improvement for IT Service Delivery leaders in...

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The Holy Grail of Cherwell Service Request Automation

Companies are facing major difficulties as a result of the challenges posed by COVID-19, and many professionals cite automation as a key solution to business survival. However, when considering using automation to transform your service management, you need to consider how you leverage Cherwell Service Requests in partnership with automation to achieve the “holy grail” of service request automation. This blog covers the crucial elements to consider when selecting the best automation approach...

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Press Release: Kelverion and CIH Solutions (CIHS) announce strategic partnership to extend automation offering for a range of ITSM products

Published on 8th July 2020 Automation experts Kelverion have partnered with CIHS, a multifaceted software integration consultancy. Kelverion and CIHS have formed a partnership to deliver efficient process automation and high return on investment to Service Desk customers, throughout the UK and mainland Europe. Both organisations are existing technology and channel partners for several ITSM providers and will use this new partnership to add increased value to their existing and prospective...

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Press Release: Kelverion announce strategic partnership with AFJ Solutions to expand automation offering to Cherwell Customers

Published on 10th June 2020 Automation experts Kelverion have partnered with AFJ Solutions, a specialist consultancy dedicated to the implementation and management of Cherwell ITSM. Kelverion and AFJ Solutions have partnered together to deliver smarter working and greater return on investment to Cherwell customers. Both organisations are existing technology and channel partners of Cherwell and will use this recently formed partnership to add increased value to organisations with Cherwell ITSM....

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Service Request Automation – Fulfil Cloud Requests The Easy Way

The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous process. In the 21st-century, end-users can fulfil many of their requests via self-service and 1st line automation, which will in turn deliver a lower volume of detailed tickets to 2nd and 3rd line analysts. The Background...

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