News and Insights

Press Release: Kelverion and CIH Solutions (CIHS) announce strategic partnership to extend automation offering for a range of ITSM products

Published on 8th July 2020 Automation experts Kelverion have partnered with CIHS, a multifaceted software integration consultancy. Kelverion and CIHS have formed a partnership to deliver efficient process automation and high return on investment to Service Desk customers, throughout the UK and mainland Europe. Both organisations are existing technology and channel partners for several ITSM providers and will use this new partnership to add increased value to their existing and prospective...

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Press Release: Kelverion announce strategic partnership with AFJ Solutions to expand automation offering to Cherwell Customers

Published on 10th June 2020 Automation experts Kelverion have partnered with AFJ Solutions, a specialist consultancy dedicated to the implementation and management of Cherwell ITSM. Kelverion and AFJ Solutions have partnered together to deliver smarter working and greater return on investment to Cherwell customers. Both organisations are existing technology and channel partners of Cherwell and will use this recently formed partnership to add increased value to organisations with Cherwell ITSM....

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Service Request Automation – Fulfil Cloud Requests The Easy Way

The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous process. In the 21st-century, end-users can fulfil many of their requests via self-service and 1st line automation, which will in turn deliver a lower volume of detailed tickets to 2nd and 3rd line analysts. The Background...

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Press Release: Kelverion introduces automation collaboration and version control with their new release of the Kelverion Runbook Studio for Microsoft Azure Automation

Published on 24th April 2020 The Runbook Studio now provides integration with the widely used Git Framework, this offers new collaboration, version control and release management functionality. Kelverion, a specialist in Service Request Automation, has announced the newest release of the Runbook Studio, now in its 4th version. The new version provides a range of advanced capabilities for single users and automation teams alike, to drive automation of Service Requests. The new features include...

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Azure Functions, What Is It Exactly?

What is Microsoft Azure Functions and how does it compare to Azure Automation?As Microsoft Azure continues to be developed and more automation options become available; Azure Automation, Logic Apps, ARM (Azure Resource Manager) and Azure Functions to name a few, the question is quickly turning from ‘how do I automate with Azure?’ to ‘what automation type do I use in Azure?’. Across our next few blogs we will seek to delve into the options available and look to define how they stack up against...

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New Automation Portal Released!

We're very happy to announce that our self-service automation portal for use with Microsoft Azure and Microsoft System Center Orchestrator has now been updated to Version 3! This release brings with it a number of upgrades and general improvements, plus the ability to create your own colour themes, so that you can truly make the portal your own and seamlessly integrate it into your organisation. The Automation Portal is an easy to implement self-service front end for your automation solutions....

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