News and Insights

The Holy Grail of Cherwell Service Request Automation

Companies are facing major difficulties as a result of the challenges posed by COVID-19, and many professionals cite automation as a key solution to business survival. However, when considering using automation to transform your service management, you need to consider how you leverage Cherwell Service Requests in partnership with automation to achieve the “holy grail” of service request automation. This blog covers the crucial elements to consider when selecting the best automation approach...

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Press Release: Kelverion and CIH Solutions (CIHS) announce strategic partnership to extend automation offering for a range of ITSM products

Published on 8th July 2020 Automation experts Kelverion have partnered with CIHS, a multifaceted software integration consultancy. Kelverion and CIHS have formed a partnership to deliver efficient process automation and high return on investment to Service Desk customers, throughout the UK and mainland Europe. Both organisations are existing technology and channel partners for several ITSM providers and will use this new partnership to add increased value to their existing and prospective...

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Press Release: Kelverion announce strategic partnership with AFJ Solutions to expand automation offering to Cherwell Customers

Published on 10th June 2020 Automation experts Kelverion have partnered with AFJ Solutions, a specialist consultancy dedicated to the implementation and management of Cherwell ITSM. Kelverion and AFJ Solutions have partnered together to deliver smarter working and greater return on investment to Cherwell customers. Both organisations are existing technology and channel partners of Cherwell and will use this recently formed partnership to add increased value to organisations with Cherwell ITSM....

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Service Request Automation – Fulfil Cloud Requests The Easy Way

The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous process. In the 21st-century, end-users can fulfil many of their requests via self-service and 1st line automation, which will in turn deliver a lower volume of detailed tickets to 2nd and 3rd line analysts. The Background...

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Press Release: Kelverion introduces automation collaboration and version control with their new release of the Kelverion Runbook Studio for Microsoft Azure Automation

Published on 24th April 2020 The Runbook Studio now provides integration with the widely used Git Framework, this offers new collaboration, version control and release management functionality. Kelverion, a specialist in Service Request Automation, has announced the newest release of the Runbook Studio, now in its 4th version. The new version provides a range of advanced capabilities for single users and automation teams alike, to drive automation of Service Requests. The new features include...

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System Center Best Practices Guide

With the big release of System Center Orchestrator 2019 earlier this year and a push to continue support for the System Center platform until at least 2029, there is a lot of time left to make good use of your on-premise automation. There is a lot that can be done when it comes to automation, especially when you’re using such a powerful tool like System Center Orchestrator, so how do you make sure that what you’re doing is the correct, or most efficient, way? Our team frequently get asked...

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