he Kelverion Integration Pack for CA Service Desk Manager is a compliant integration for the Microsoft System Center 2012 Orchestrator IT Process Automation Solution. The Integration Packs supports CA Service Desk Manager r12, r14.
This Integration Pack provides pre-defined integration and automation capabilities associated with CA Service Desk Manager objects types:
• Activity Log
• Announcement
• Change Order
• Configuration Item
• Request
• Contact
• Department
• Incident
• Issue
• Location
• Organization
• Problem
• Site
This Integration Pack enables users to create, update, get and delete objects in CA Service Desk.
Create Object – activity dynamically creates new CA Service Desk objects using standard or customised CA Service Desk forms.
Get Objects – activity returns objects meeting specific filter conditions.
Update Object – activity updates update one or more attributes of a specific object.
Update Status – activity updates the status of Issue, Request, Incident, Problem or Change Order objects.
Close Ticket – activity closes a ticket in CA Service Desk. This activity generates a CA Service Desk activity log.
Monitor Objects – monitor for new or updated CA Service Desk objects.
Log Activity – activity creates an activity log for an Issue, Request, Incident, Problem or Change Order.
Create Attachment – activity uploads and attaches a file to a specified CA Service Desk object.
Create CI – activity creates. a new Service Desk asset or CI object of a specified class.
Get CI Details – activity retrieves detailed information about a specific CA Service Desk CI object.
Update CI – activity updates an existing Service Desk assert or CI object instance.
Activities subscribe and publish data to the Orchestrator databus.
