Integration Pack for ServiceNow

Integration Pack for ServiceNow

Automation for ServiceNow

The Kelverion Integration Pack for ServiceNow is a compliant integration for the Microsoft System Center 2012 Orchestrator IT Process Automation Solution. This Integration Pack enables users to create, update, get and delete records in ServiceNow The pack delivers a range of re-usable activities to automate IT-Functions such as:

Service Desk  - create service records from a wide range of enterprise management tools or custom sources.
Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process.
Configuration Management – to initiate automated changes and transform and populate ServiceNow data into CMDBs or Asset Systems.

Microsoft System Center 2012 Orchestrator

Orchestrator is part of Microsoft System Center 2012 suite, which provides solutions to manage both Microsoft and non-Microsoft Infrastructure covering event management, configuration management, data protection, virtual machine management, service management and IT Process Automation.

Orchestrator enables dynamic datacenters and is a key component in the delivery of Cloud Computing capabilities.

ServiceNow Activities

Create Record – activity dynamically creates new ServiceNow records using standard or customized ServiceNow forms.
Get Record – activity returns records meeting specific filter conditions
Update Record – activity updates specific records
Delete Record – activity deletes specific records
Monitor Record - monitor for new or updated ServiceNow records
Upload Attachment – activity uploads attachment to ServiceNow record

Activities subscribe and publish data to the Orchestrator databus.