The Kelverion Integration Pack for CA Service Desk Manager is a compliant integration for the Microsoft System Center 2012 Orchestrator IT Process Automation Solution.
The Integration Packs supports CA Service Desk Manager r12, r14.
This Integration Pack provides pre-defined integration and automation capabilities associated with CA Service Desk Manager objects types:
• Activity Log
• Change Order
• Configuration Item
This Integration Pack enables users to create, update, get and delete objects in CA Service Desk.
Create Object - activity dynamically creates new CA Service Desk objects using standard or customised CA Service Desk forms.
Get Objects - activity returns objects meeting specific filter conditions.
Update Object - activity updates update one or more attributes of a specific object.
Update Status – activity updates the status of Issue, Request, Incident, Problem or Change Order objects
Close Ticket - activity closes a ticket in CA Service Desk. This activity generates a CA Service Desk activity log
Monitor Objects – monitor for new or updated CA Service Desk objects.
Log Activity - activity creates an activity log for an Issue, Request, Incident, Problem or Change Order.
Create Attachment – activity uploads and attaches a file to a specified CA Service Desk object.
Create CI – activity creates. a new Service Desk asset or CI object of a specified class.
Get CI Details – activity retrieves detailed information about a specific CA Service Desk CI object.
Update CI – activity updates an existing Service Desk assert or CI object instance.
Activities subscribe and publish data to the Orchestrator databus.